Last Updated: March 2025
The products on this website are created by an external print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if a customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, we do offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team emailing rolerotationacademy@gmail.com and provide a clear photo showing the issue.
1. INFORMATION OBLIGATIONS
This online store is operated by RoleRotation, registered in Portugal. For inquiries, please contact us at rolerotationacademy@gmail.com
2. CONSUMER RIGHTS
As per Decree-Law No. 24/2014 and EU consumer protection laws:
- Customers have 14 days from the receipt of the product to exercise their right of withdrawal without justification.
- If an item arrives defective or incorrect, the customer is entitled to a full refund or replacement. There will be no returns of any product.
- Refunds will be processed within 14 days after receiving returned goods.
- Digital/downloadable products are non-refundable.
3. GDPR COMPLIANCE (PRIVACY POLICY)
We comply with General Data Protection Regulation (GDPR). Your personal data is collected for order processing and customer support purposes only.
- We never share your data with third parties, except for order fulfillment (Printify, payment processors, and shipping companies).
- You can request data access, modification, or deletion by contacting us at rolerotationacademy@gmail.com
- Marketing emails are only sent if explicit consent is given.
4. LEGAL NOTICES (TERMS OF SERVICE)
- By purchasing from our store, you agree to our terms and conditions.
- Prices are subject to change without notice.
- We reserve the right to refuse service to anyone for any reason.
- Fraudulent orders will be reported to authorities.
5. COOKIE POLICY
This website uses cookies to enhance user experience and analyze traffic.
- Essential Cookies: Required for the website to function properly.
- Analytical Cookies: Used for tracking performance (Google Analytics, etc.).
- Marketing Cookies: Used for personalized ads (only with user consent).
Users can manage cookie preferences via their browser settings.
6. SHIPPING POLICY
- Orders are processed within 2-5 business days.
- Estimated delivery times:
- Portugal: 5-10 business days
- Europe: 7-14 business days
- Rest of the world: 10-25 business days
- We are not responsible for customs fees, delays, or lost packages.
- If an order is lost, please contact us within 30 days to investigate.
7. RETURNS & REFUNDS POLICY
- No returns on custom-made or personalized items (please note that all items on this website are custom made and only created upon order).
- Items can be returned within 14 days of delivery if unused and in original condition.
- Return shipping costs are the responsibility of the customer unless the product is defective.
- Refunds will be issued within 14 days of receiving the returned item.
For any legal inquiries, contact us at rolerotationacademy@gmail.com